Terms & Conditions
Returns and Exchanges Policy
ReturnsYou have 30 days from the time you receive your items to decide if they are right for you. We suggest promptly (within 1 week) trying on shoes indoors and on a carpeted area, taking care not to step on dirty surfaces. Try them on in the evening (feet tend to swell throughout the day depending on your activity level) for proper fit and comfort level. You may return your merchandise in the original packaging for any reason as long as the original purchase was made on https://www.jrenee.com/ and the shoes are UNWORN. We will not accept items that show signs of being worn. Refunds will be credited to the original form of payment. Use of coupons will be forfeited from your order. Once the return has been processed, you will receive a return email confirmation. Please allow 10-14 business days for the credit to show on your statement.
Please Note: We cannot process returns for purchases through other retailers.
Final Sale Items: We are unable to accept returns on any items marked as Final Sale
J. Reneé guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify.
ExchangesWe are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy.
How to make a ReturnStep One: Fill out the return portion of the form included in your original shipment with your order number and reason for return.
Step Two: Repackage your unworn merchandise in its original packaging and include the completed form.
Step Three: For domestic returns click the following link to print a UPS Return Label: Step Four: Affix the prepaid label to the outside of your box and ship via UPS. A $7.95 per order fee will be deducted from your refund for postage back to the warehouse.
If you choose to use an alternate carrier, mail to the following address:
J.Renee Group Returns
4301 Simonton, #150
Dallas, TX 75244
Please note: Return shipping costs are the customer's responsibility if an alternate carrier is used. We cannot accept C.O.D. packages. We recommend that you send your return via insured parcel post or other traceable method. J. Reneé is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.
International returns (orders placed outside of the U.S.) are not eligible for a refund on taxes, shipping, or any additional fees.
Shipping Information
Domestic Shipping- Free shipping via UPS SurePost within the 48 contiguous States only.
- Shipping rates apply for Alaska and Hawaii through UPS only.
- Orders placed in the US will only accept US credit cards with US billing addresses.
- We do not ship outside of the US if the order is placed in the US. See "International Orders" section below.
- We partner with iGlobal, a global e-commerce provider, to offer international shopping.
- iGlobal allows prices to be displayed in the appropriate currency and will provide a final total at checkout.
- Click on the flag at the bottom of our website and select the country you would like the order delivered to.
- Promotional codes are not valid on international orders.
Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day.
How much does shipping cost?Shipping charges are non-refundable and calculated at the time of your order. The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.
How do you ship?We ship exclusively via UPS for domestic orders and via iGlobal for international orders.
TERMS AND CONDITIONS
Welcome to J. Reneé ("the Site"), the online store of J. Reneé®, which is operated by The JRenee Group, 4301 Simonton, #150, Dallas, TX 75244.
COPYRIGHT INFORMATION
The JRenee Group owns the Site. The JRenee Group owns or has rights to all icons, characters, artwork, images, graphics, music, text, software and other content of the Site (the "Content"), and all HTML, CGI and other code and scripts in any format used to implement the Site (the "Code"). You may not copy, modify, upload, download, transmit, re-publish, display for redistribution to third parties for commercial purposes, or otherwise distribute any Code or Content from the Site without the prior written agreement of The JRenee Group. All names, logos and trademarks which appear on the Site are the property of The JRenee Group or are used by The JRenee Group under license. Your failure to comply with this Terms and Conditions will constitute breach of contract and will violate The JRenee Group’s copyright, trademark and other proprietary and industrial property rights.
USE OF THE SITE
This Terms and Conditions governs the Site, and all sites of the affiliates of The JRenee Group. By using the Site, you expressly accept and agree to abide by all provisions set forth herein. Do not use the Site if you do not accept and agree to the Terms and Conditions. If any material on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and The JRenee Group asks that you do not to use the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them. The Site is available only for your personal use, which shall be limited to viewing the Site, providing information to the Site, downloading product information for your personal review and for the purchase of products. The JRenee Group may at any time revise the Terms and Conditions by updating this page. You are bound by any revisions and should periodically visit this page to review the current Terms and Conditions. You also may be subject to additional Terms and Conditions that are applicable to certain parts of the Site. The JRenee Group may terminate the Terms and Conditions and deny you access to the Site at any time, immediately and without notice, if in The JRenee Group’s sole discretion you fail to comply with any provision of these Terms and Conditions. You agree that no joint venture, partnership, employment, or agency relationship exists between The JRenee Group and you as a result of this Agreement or your use of the Site. The JRenee Group is the owner of all rights to the J. Reneé trademarks and logos. The failure of The JRenee Group to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
NO LICENSE
Except as expressly provided herein, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or other proprietary or industrial right of The JRenee Group.
USE OF INFORMATION SUBMITTED BY YOU
NOTE: THIS SECTION DOES NOT APPLY TO PERSONAL DATA SUPPLIED BY YOU TO THE SITE, SUCH AS YOUR NAME, ADDRESS, E-MAIL ADDRESS, TELEPHONE NUMBER AND THE LIKE. PLEASE SEE OUR PRIVACY POLICY STATEMENT FOR INFORMATION REGARDING OUR TREATMENT OF PERSONAL DATA. If you respond to The JRenee Group with any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall NOT be deemed confidential. All such submissions shall be deemed the property of The JRenee Group, and your submission of information shall constitute an assignment to The JRenee Group of all worldwide rights, titles and interests in such information. The JRenee Group will not be liable for any use or disclosure of such information. The JRenee Group will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. The JRenee Group will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.
PRODUCT AND PRICING INFORMATION
The information on this Site does not constitute a binding offer to sell products described on the Site. The JRenee Group reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. Products displayed may be out-of-stock or discontinued, and prices are subject to change. Subject to the foregoing, the prices displayed are quoted in U.S. dollars and are effective only for United States purchases. Although The JRenee Group has made every effort to display the products and their colors as accurately as possible, the DISPLAYED colors of the products will depend upon the monitor of the user and The JRenee Group cannot guarantee that the user's monitor will accurately portray the ACTUAL colors of the products. Purchases are subject to applicable taxes to be paid by the purchaser, and do not include shipping and handling.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
While The JRenee Group attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. The JRenee Group reserves the right to make corrections and changes to the Site at any time without notice. The JRenee Group does not claim that the information on the Site is appropriate to your jurisdiction or that the products described on the Site will be available for purchase in all jurisdictions. You assume all responsibility and risk with respect to use of the Site. The JRenee Group disclaims all warranties, representations and endorsements, express or implied, with regard to information accessed from or via the Site, including, but not limited to, all express and implied warranties, such as warranty of title, merchantability, non-infringement and fitness for a particular purpose. The JRenee Group does not warrant that the Site is free of computer viruses, bugs or other harmful components. The JRenee Group does not warrant that the functions contained in the material will be uninterrupted or error-free or that errors will be detected or corrected. The JRenee Group does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the Site. The JRenee Group does not have any duty to update the Site or modify their Content or Code, and The JRenee Group shall not be liable for its failure to update such information. It is your responsibility to verify any information contained on the Sites before relying upon it. The JRenee Group makes no warranties of any kind regarding any non-The JRenee Group websites to which you may be directed or hyperlinked from the Site. Hyperlinks are included solely for your convenience, and The JRenee Group makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-The JRenee Group sites. IN NO EVENT SHALL THE JRENEE GROUP, ITS AFFILIATES OR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR ANY OTHER DAMAGES OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, WHETHER IN AN ACTION UNDER THEORIES OF CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OR PERFORMANCE OF THE INFORMATION ON, OR ACCESSED THROUGH, THE SITE.
ADDITIONAL DISCLAIMER
IN NO EVENT SHALL THE JRENEE GROUP BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGE OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE TO PROPERTY AND INJURY OR DEATH TO PERSONS, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OR PERFORMANCE OF THE INFORMATION ON, OR ACCESSED THROUGH, THE SITE.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless The JRenee Group and its affiliates and its officers, directors, attorneys, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the Site and any violation of these Terms and Conditions. If you cause a technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. The JRenee Group reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with The JRenee Group in the defense of such matter.
SEVERABILITY
If any provision of the Terms and Conditions is unlawful, void or unenforceable, the remaining provisions of the agreement will remain in place.
DISPUTES
Any dispute relating in any way to these Terms and Conditions, your visit to the Site, or to any purchase, return or other transaction with the Site shall be submitted to confidential arbitration in New York, New York. Any claim or cause of action you may have with respect to The JRenee Group or the Site must be commenced within one (1) year after the claim or cause of action arose. However, if you have in any manner violated or threatened to violate any The JRenee Group Intellectual Property right, The JRenee Group may seek injunctive or other appropriate relief in any state or federal court in New York, New York. You consent to exclusive jurisdiction and venue New York, New York. Any arbitration under this agreement and these Terms and Conditions shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
ENTIRE AGREEMENT AND ADMISSIBILITY
The Terms and Conditions and any policies or operating rules posted on this Site constitute the entire agreement and understanding between you and The JRenee Group with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms and Conditions shall be admissible in judicial or administrative proceedings based on or relating to use of the Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
SMS MOBILE MARKETING TERMS & CONDITIONS
By subscribing to J.Reneé text messaging, you consent to receive recurring autodialed marketing text messages to the mobile number used at opt-in. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Terms & Conditions are subject to change. The mobile carriers are not liable for delayed or undelivered messages. You can view our privacy policy by clicking https://www.jrenee.com/privacypolicy
MOBILE MESSAGE DETAILS:
To join, text keyword SHOES to 28798 to receive promotional alerts from J.Reneé.
For help, Text HELP to 28798, or call 1-855-598-3810 for assistance.
To opt out, Text STOP to 28798.
MOBILE TERMS & CONDITIONS
J.Reneé Shoes offers its customers mobile alerts regarding sale promotions, event information, product launch announcements and cart reminders by SMS message (the "Service") on 28798. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.
SIGNING UP AND OPTING-IN TO THE SERVICE
Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. J.Reneé Shoes reserves the right to stop offering the Service at any time with or without notice.
By opting into the Service, you:
- Authorize J.Reneé Shoes to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
- Acknowledge that you do not have to agree to receive messages as a condition of purchase.
- Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
- Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, contact 844-326-4748 or https://jrenee.zendesk.com/hc/en-us). To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
CONTENT YOU MAY RECEIVE
Once you affirm your choice to opt-in to the Service on 28798, your message frequency may vary. You may receive alerts about:
- Sale promotions
- Event information
- Product launch announcements
- Cart reminders
CHARGES AND CARRIERS
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. J.Reneé Shoes may add or remove any wireless carrier from the Service at any time without notice. J.Reneé Shoes and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
TO STOP THE SERVICE
To stop receiving text messages from J.Reneé Shoes, text the word STOP to 28798 any time or reply STOP to any of the text messages you have received from J.Reneé Shoes. After texting STOP to 28798, you will receive one additional message confirming that your request has been processed.
QUESTIONS
You can text HELP for help at any time to 28798. This will provide you a phone number and URL to customer service (844-326-4748 or https://jrenee.zendesk.com/hc/en-us). You can also contact us at J.Reneé Shoes, 4301 Simonton, #150, Dallas, TX 75244.
CHANGES TO TERMS
These Mobile Terms and Conditions are subject to change at any time without notice.
LOYALTY REWARDS PROGRAM
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE J.REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT PARTICIPATE IN THE REWARDS LOYALTY PROGRAM.
These Terms do not alter in any way the J.Renee Group Terms of Service and Privacy Policy, which are incorporated into these Terms. Please review the Privacy Policy located here carefully to understand how The J.Renee Group collects and uses personal information. The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with The J.Renee Group Privacy Policy and The J.Renee Group Terms of Service.
J.Rewards Eligibility. J.Rewards is a loyalty program offered to jrenee.com account holders. You must be a United States resident (including Washington, D.C.) and at least 18 years of age to participate in the J.Rewards program. The J.Renee Group determines United States residency based on your shipping address. If you change your shipping address to one that is not located in the United States (including Washington, D.C.), you will no longer be able to receive or redeem J.Rewards benefits, including previously earned J.Rewards benefits. If you have a shipping address outside of the United States, but are a United States resident, please contact us to determine eligibility.
For a full understanding of how the loyalty program works please reference the Loyalty Program FAQ located here.
Your J.Rewards Account Is Personal. Each jrenee.com customer may create only one J.Rewards per email account. It is highly recommended you use a single account for your rewards activity. The J.Rewards account is personal and may not be assigned, transferred, or shared with family, friends, or for commercial purposes. Accounts and points cannot be merged and activity on one account is not transferable to another. J.Rewards account and associated benefits are not intended for those purchasing items for resale.
All J.Rewards benefits, points, awards, and status are subject to availability and may be changed by The J.Renee Group at any time without notice. The J.Renee Group may terminate J.Rewards, in whole or in part, at The J.Renee Group's sole discretion. The J.Renee Group may also choose to substitute a similar loyalty program at any time. If J.Rewards is terminated, all unredeemed points will be forfeited without any obligation or liability. The J.Renee Group reserves the right to terminate an account without notice at our discretion if we suspect an account of abuse or violating program policies. The J.Renee Group is not responsible for rewards that may be lost or redeemed as the result of any fraudulent activity.
The J.Renee Group reserves the right to determine the rewards in any member's account based upon our internal records related to such member's account. A member's rewards shall be deemed correct and accurate as reflected in our records and our good faith determination of the amount of rewards available to any member shall be final and binding.
Dispute Resolution: As discussed in the Terms of Service, you and The J.Renee Group agree, with limited exceptions, to resolve all disputes between you and The J.Renee Group through BINDING ARBITRATION, as further provided in the Terms of Service. ARBITRATION MEANS THAT YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.
Except as otherwise expressly prohibited or limited by applicable laws, The J.Renee Group may at any time amend, modify or supplement these Terms, the structure for earning awards, points, or tier status at any time, with or without notice, even though such changes may affect the value of accumulated points, or the ability to obtain certain benefits. You are responsible for remaining knowledgeable of the Terms and any changes. Your continued participation in J.Rewards will constitute your acceptance of any such changes to these Terms or the J.Rewards program. If you object to these Terms or any changes hereto or at any time become dissatisfied with J.Rewards, your sole recourse shall be to opt-out of J.Rewards. The J.Renee Group shall not be liable to you in any way for any value or benefits you may lose as a result of any changes made to J.Rewards, including, without limitation, any points or rewards.
Participation: Participation in our promotional programs is always optional. You may opt-out of J.Rewards at any time by contacting us to unsubscribe or cancel your participation.
California and Colorado Residents: The J.Rewards Program may be considered a “financial incentive” under California law or a “bona fide loyalty program” under Colorado law.
Loyalty Program and Financial Incentive Notice: We offer incentives to customers that involve sharing of Personal Information with us. The Personal Information collected and retained by The J.Renee Group (“J.Renee”) in operating these programs is described in our Privacy Policy, and includes your name and contact details, your date of birth information, your payment information, your contact history with us, your purchase and product feedback history, additional details about you, information about your device type and how you use our website, your public reviews and blog comments and inferences from data and other personal information we may collect in connection with your interaction with our service and/or participation in any of our promotional programs. We may share this information with our affiliates and subsidiaries, service providers, professional consultants, and vendors necessary to complete transactions that you request, and as otherwise described in our Privacy Policy. We do not sell or share your personal information as defined by the CPA.